Privacy notice

1. In short

This website consists of static pages. We use no analytics tools and embed no external fonts, maps or videos. No advertising or analytics cookies are set without your consent: our Google ads are measured only if you agree to it in the consent bar (section 5c).

Otherwise we process personal data only when you write to us: through the form, the AI assistant (section 5b), by e-mail or by phone.

2. Controller

• W&K Connect GmbH
• Lehnitzstr. 11
• 16515 Oranienburg
• Germany
• Managing directors: Alexander Wirt, Dmitriy Kozlov
• Phone: +49 (0) 3301 867 39 90
• E-mail: info@kdmserver.com

3. Hosting of this website

The pages run on servers of W&K Connect GmbH. The servers stand in the Falkenstein data centre park (Germany); the site is operated by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen. A data processing agreement under Art. 28 GDPR is in place with Hetzner.

Legal basis: Art. 6 (1) (f) GDPR — legitimate interest in secure and fast delivery.

4. Server logs

When a page is requested, data is automatically stored in log files: the address requested, date and time, volume of data transferred, browser type and version, operating system, referring page and IP address. This data serves secure operation and troubleshooting, is not combined with other sources and is deleted after no more than 14 days.

Legal basis: Art. 6 (1) (f) GDPR.

5. Enquiry forms

On the contact page and at the end of the AI calculator you can send us an enquiry. We process your name, company, e-mail address, optionally your phone number and your message; in the calculator additionally your answers and the result of the calculation, so that we can answer your enquiry properly.

Recipient: our own customer system (Odoo), operated on the same infrastructure in Germany. No transfer to third parties takes place.

Legal basis: Art. 6 (1) (b) GDPR for enquiries relating to a contract, otherwise Art. 6 (1) (f) GDPR. The checkbox in the form confirms that you have read this notice; a separate consent is not the legal basis. If no contract comes about, we delete the enquiry at the latest twelve months after the last contact; retention periods under commercial and tax law remain unaffected.

5a. E-mail

Our mailboxes are operated by Hosting Ukraine LTD in Kyiv (Ukraine). If you send us an e-mail, your details are stored and processed there. Ukraine is a third country without an adequacy decision of the EU Commission. The transfer is necessary in order to handle your enquiry (Art. 49 (1) (b) GDPR).

If you wish to avoid this, please use the form or call us: data submitted through the form is stored on our servers in Germany.

5b. AI assistant (chat)

At the bottom right of the pages you can ask questions to an AI assistant. It is labelled as AI; its answers are not binding — only our quote is binding.

We process your messages, the address of the page you are writing on, the language version and a random session identifier. The messages pass through our server in Germany to the language model of Anthropic PBC, 548 Market Street, San Francisco, CA 94104 (USA). Anthropic processes them as a processor, does not use them to train its models under the contract and deletes them after a short period. The transfer to the USA is based on the standard contractual clauses of the EU Commission (Art. 46 (2) (c) GDPR). Please do not enter sensitive data in the chat.

Your browser stores the conversation only for the current tab (sessionStorage); it ends when you close the tab. On our server we do not store the content of successfully answered messages; if an error occurs, the exchange is kept for troubleshooting for no more than 30 days.

If you ask in the chat for a call-back or a quote and give your name and e-mail address or phone number, we create an enquiry in our customer system from it — together with the conversation. Section 5 applies to that enquiry.

If you would like to write with a team member, on your click we hand the conversation so far over to our customer system (Odoo, server in Germany). A team member answers your messages there; the answers appear in the same window. If you and the team member write in different languages, the same AI (Anthropic, see above) translates the messages automatically. So that they can react quickly, the team member also receives a notice with the text of your message via the Telegram messenger (Telegram FZ-LLC, Dubai, United Arab Emirates — a third country without an adequacy decision; the transfer takes place because you expressly request contact with a team member, Art. 49 (1) (b) GDPR). We treat the chat history like an enquiry under section 5.

Legal basis: Art. 6 (1) (f) GDPR — legitimate interest in answering questions about our services quickly; for enquiries relating to a contract Art. 6 (1) (b) GDPR.

5c. Consent and Google Ads

On your first visit a bar asks whether we may measure the success of our Google ads. Your browser stores your choice (localStorage, not a cookie) for twelve months; this is strictly necessary for the bar to work (§ 25 (2) no. 2 TDDDG).

Only if you agree do we load the Google Ads conversion tag. It recognises whether you came through one of our ads and then sent an enquiry, and stores identifiers in your browser for this purpose. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4 (Ireland); a transfer to Google LLC in the USA is possible, which is certified under the EU-US Data Privacy Framework. Without your consent this tag does not load.

Legal basis: your consent (Art. 6 (1) (a) GDPR, § 25 (1) TDDDG). You can withdraw it at any time with effect for the future: at the bottom of every page under “Cookie settings”.

6. Your rights

• Access to the data stored about you (Art. 15 GDPR)
• Rectification of inaccurate data (Art. 16 GDPR)
• Erasure (Art. 17 GDPR) and restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Withdrawal of a given consent with effect for the future
• Complaint to a supervisory authority (Art. 77 GDPR); the authority responsible for us is Die Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg, Stahnsdorfer Damm 77, 14532 Kleinmachnow, Germany. You may also complain to the supervisory authority of your own country of residence.

Right to object (Art. 21 GDPR)

Where we process data on the basis of legitimate interests (Art. 6 (1) (f) GDPR), you may object at any time on grounds relating to your particular situation. We will then stop processing the data unless we demonstrate compelling legitimate grounds. An informal note to info@kdmserver.com or a phone call is sufficient.

7. Processors and sub-processors

To provide our hosting and cloud services we use the following sub-processors:

• Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany — data centre operation as well as server and network infrastructure. Locations: Falkenstein and Nuremberg (Germany).
• Cloudflare Germany GmbH, Rosental 7, 80331 Munich, Germany — content delivery network and protection against overload attacks, optional depending on the product.
• Anthropic PBC, 548 Market Street, San Francisco, CA 94104 (USA) — language models for the diagnostic agents, only if operation with the AI tier is booked. Only operational data such as metrics and log excerpts are transmitted, never the contents of your applications. Also for the AI assistant on this website (section 5b).
• Hosting Ukraine LTD, Kyiv (Ukraine) — operation of our e-mail mailboxes, see section 5a.

Data processing agreements under Art. 28 GDPR are in place with all sub-processors. In hosting, no processing takes place outside the EU or the EEA. Outside the EU, data is processed by: Anthropic PBC in the USA if the AI tier is booked and for the AI assistant on this website (section 5b), Hosting Ukraine LTD for e-mail (section 5a), Telegram for the notice to the team member if you ask for a team member in the chat (section 5b), and — only with your consent — Google for ad measurement (section 5c).

8. Encryption

These pages are delivered exclusively over an encrypted connection (TLS). You recognise it by the padlock symbol in your browser address bar.

9. Changes

We adapt this notice as soon as the processing changes — for example when we later introduce a status display with measured values. The version published here is the applicable one.